Payments Pay & Earn can’t process
Pay & Earn makes it easier to pay everyday expenses and earn rewards along the way. To meet AUSTRAC, anti-money laundering (AML), know-your-customer (KYC) and banking compliance requirements, there are some payments we can’t process.
Pay & Earn is designed for personal and everyday expenses. It can’t be used for payments relating to any of the following.
Business, finance and investment
- Business payments or expenses (Pay & Earn is for personal and everyday expenses)
- Securities and investments, including stockbrokers, investment companies, IPOs, share trading and bond purchases
- Debt and financing, including mortgages, car loans, personal loans, debt collection, investment loans, payday loans and short-term lending
- Self-managed superannuation funds (SMSFs)
- Money transfer services
- Currency exchange services
- Cryptocurrency, including any form of crypto, Bitcoin or other virtual currencies
- Prepaid cards and stored value cards
- Crowd funding
Gambling, adult and age-restricted
- Gambling and betting, including licensed or unlicensed gambling, casinos, lotteries, betting and sporting arbitrage
- Adult services, pornography, sex services and escort services
- Tobacco and related products or services, including vapes, vaping products, pipes and smoking cessation products
- Online alcohol sales (wholesale suppliers must provide licensing and age-rules compliance)
- Firearms, weapons and related products
Health and wellbeing products
- Online pharmaceuticals, legal or illegal drugs, and products claiming to provide tangible medical or health benefits
- Herbal remedies, legal highs and similar products
- Solarium products
Other goods and services
- Precious metals and minerals, including gold and diamonds
- Political donations
- Cyberlocker, file sharing and storage services
- Sports or luxury car hire
- Vouchers or coupons for energy (for example, solar power)
- Direct marketing and telemarketing schemes
- Replica, counterfeit or fake goods or services
Who you pay, and why
- Payments to individuals. The payee must be a registered business, company, sole trader or entity.
- Any payment for an illegal, or potentially misleading or deceptive, good or service
- Any payment that may cause reputational or other risk to us or our banking partners
- Any payment that is not a genuine payment for a legitimate personal or everyday expense
Allowed when you pay by bank account
These two payment types can’t be paid by card, but you can still make them through Pay & Earn when you pay by bank account:
- Credit card repayments
- Travel suppliers and airline ticket consolidators
We may apply additional restrictions, and may amend this list at any time without notice, to comply with internal or external restrictions.
Not sure if your payment is allowed?
Ask our friendly Sydney-based team at support@payandearn.com.au.